Last Updated: 01-Dec-2025
Thank you for shopping at Wednify. We value your trust and aim to ensure a smooth shopping experience. As our products include bridal and groom dresses—often customized and made-to-order—please review our Refund Policy carefully before placing an order.
1. General Refund & Return Policy
Due to the nature of bridal and groom attire, most items are not eligible for refunds or returns, especially if they are custom-made or tailored to your measurements. However, certain conditions may allow for returns or exchanges as outlined below.
2. Eligibility for Returns
You may be eligible for a return or exchange if:
The item received is damaged, defective, or incorrect.
The product is unused, unworn, and in its original condition with tags intact.
The request is submitted within 3 days of receiving the order.
Items NOT eligible for return or refund:
Custom-made or made-to-measure dresses
Personalized items
Altered or tailored dresses
Sale/discounted items
Accessories (unless defective)
3. Custom Orders Policy
For custom bridal and groom outfits:
All custom orders are non-refundable and non-returnable unless the product arrives damaged or with manufacturing defects.
Wednify is not responsible for sizing issues caused by incorrect measurements provided by the customer.
4. Reporting an Issue
If you receive a damaged or incorrect item, please contact us within 3 days with:
Your order number
A detailed description of the issue
Clear photos or videos of the defect or wrong item
Send this information to: support@wednify.com
Our team will review the case and provide the next steps.
5. Return Shipping
If the return is approved due to a defect or incorrect item, Wednify will cover or reimburse the return shipping cost.
If the return is due to any other reason (if applicable), the customer is responsible for return shipping fees.
We recommend using a trackable courier service. Wednify is not responsible for lost return parcels.
6. Exchanges
Exchanges are only offered for the same product or a similar item of the same value (subject to availability).
Custom-made products cannot be exchanged unless defective.
7. Refund Processing
Once your returned item is received and inspected:
Approved refunds will be issued to your original payment method.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
If a refund is rejected, we will notify you with the reason.
8. Order Cancellation
Orders can be canceled within 12 hours of purchase.
Once processing, cutting, or stitching has started, cancellations may not be possible.
Custom orders cannot be canceled once production begins.
9. Non-Delivery / Lost Packages
If your order is marked as delivered by the courier but you did not receive it:
Please contact the courier first to investigate.
Wednify cannot be held responsible for parcels marked as delivered to the correct address.
However, we will try our best to assist you where possible.
10. Contact Us
For all return, refund, or order-related concerns, please reach out: